Rexlex Posted August 4, 2017 Share Posted August 4, 2017 I'm (or rather the customer) is getting a "sold out" light when the product is not. Only happening on a couple of products not the whole machine. Any ideas on how to fix are appreciated. This machine also has had problem in "jackpotting" so another guy I know said to switch to double depth but keep it single. That fixed that problem. It's not producing any error codes. Thoughts? Link to comment Share on other sites More sharing options...
AngryChris Posted August 4, 2017 Share Posted August 4, 2017 The sold out problem could be weak motors. I can't see how jackpotting can be fixed by the method described. Can you be more specific? Link to comment Share on other sites More sharing options...
AZVendor Posted August 5, 2017 Share Posted August 5, 2017 On a Royal machine the sold out messages are cleared when you close the door and activate the door switch. If the switch doesn't work or it's wiring is bad then the logic board doesn't get the signal to clear the sold outs and then you get this result. You probably had sold those columns out before or you had a product jam which flags the column the same way but then the door switch didn't clear the message since then. If that's not the case then you could have a mis-adjusted drop sensor or motor that turns so slowly that the vend time expires before a product drops, or jammed columns. Link to comment Share on other sites More sharing options...
Rexlex Posted August 5, 2017 Author Share Posted August 5, 2017 Sorry, Chris, I used the wrong term, not jackpotting but double-vending. Yea, AZVendor, sometimes it does vend so I don't think it's the scenario you mentioned. I found a troubleshooter and it suggest a problem with chute sensor, column mechanism, home sensor, etc... I'll try to go thru it's steps and figure it out. Link to comment Share on other sites More sharing options...
AngryChris Posted August 5, 2017 Share Posted August 5, 2017 It sounds like it's narrowed down to either a drop sensor issue, board issue, or weak motors. Changing motors isn't that hard (if they are black) so I suggest doing that first Link to comment Share on other sites More sharing options...
Lake Cities Vending Posted August 5, 2017 Share Posted August 5, 2017 Sounds like door switch to me Link to comment Share on other sites More sharing options...
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