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Royal 650 - not reporting cash sales


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I have been checking around but to no avail -- I cannot find out why my Royal 650's do not report cash sales via USA Tech readers.  Card transactions are recorded but cash sales are not.  In fact, I am getting no report from one machine right now but I believe that's due to a reception issue at the moment.  Both of the 650's I am referring to have a white service mode button.  I have not contacted USA Technologies yet, but I was hoping to find some insight regarding the issue.  Thanks in advance!

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I think the board is too old for it.   I doubt there is an eprom to update them with but maybe Capital Vending or Royal has one.   Good luck with Royal tech support.  Someone else recently said they had been trying for a week to reach them.

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It is most likely the software version on the board. If you have a Coinco rep they are the only ones that can update. Find your nearest Coinco OEM repair center. 

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