Davide Posted August 25, 2022 Share Posted August 25, 2022 Hello all, this is my first posting in the group. Any advice would be greatly appreciated. Here's my quick story: For some reason I am receiving a red light on one of my selections. I took all of the product out and restock it. The light went out for a second, but it came back on. It’s giving the indication it’s sold out of this selection, but it’s full. I am unable to purchase from this selection, the rest of the selections works, but this one. What gives? Link to comment Share on other sites More sharing options...
orsd Posted August 25, 2022 Share Posted August 25, 2022 When you open the door and press the blue button on the board what does it say? 1 Link to comment Share on other sites More sharing options...
Davide Posted August 25, 2022 Author Share Posted August 25, 2022 I never selected the blue button on the door, but I will give it a go later today. Link to comment Share on other sites More sharing options...
AZVendor Posted August 25, 2022 Share Posted August 25, 2022 You don't have the column set right to satisfy the sold out light. Set your rear column spacer to be even top to bottom and to give you 1/2" of space at the front with product pushed back against the spacer bar. It's easiest to take out all but the bottom three rows and then adjust the rear bar, just make it even top to bottom when you adjust it. There should be a 1/2" gap between the front product and the depressed sold out paddle. 1 Link to comment Share on other sites More sharing options...
Davide Posted August 25, 2022 Author Share Posted August 25, 2022 Rookie mistake smh.... I restocked them again, but this time I ensure the bottle was firmly pushed to me rather than laying them down. The red light is gone. Link to comment Share on other sites More sharing options...
AngryChris Posted August 25, 2022 Share Posted August 25, 2022 You need to adjust the back slacer per AZVendor's instructions Link to comment Share on other sites More sharing options...
orsd Posted August 26, 2022 Share Posted August 26, 2022 On 8/25/2022 at 11:10 AM, AngryChris said: You need to adjust the back slacer per AZVendor's instructions Yup. Otherwise the product could fall down into the gap and jam everything. Link to comment Share on other sites More sharing options...
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