havending Posted July 7, 2011 Share Posted July 7, 2011 I am not sure what has happened in the past year at A&A but the service sucks. I had a order with tats messed up and took a month to have it fixed. product sent back and credit issued. And I still ended up paying the freight from there to here. In years past if you ordered by about 2 or 3 est. your order would ship the same day. Now I can order at 9 am and it wont ship til the next day or the day after that. Now I order a bunch of pm supremes two weeks ago and am told it wold take about 10 days. I call back today to add a few misc parts and guess what. At least 3 more weeks to build due to a 1000 machine order in the works. He even calls last week and said the 1st of july. So what gives why the run around. Has any one else noticed the lack of service? Or is it my rep? I think im going to start ordering from Scott Kovens. With that last name he has to be family of the owners. Link to comment Share on other sites More sharing options...
mainor5251 Posted July 7, 2011 Share Posted July 7, 2011 I ordered 6 rocket wheels a week ago and still waiting for them. Link to comment Share on other sites More sharing options...
BorderJerry Posted July 7, 2011 Share Posted July 7, 2011 Try ordering the string doll for your bulk racks, and have them ship and bill you for the large ones for cranes... I was expecting to buy a couple thousand at 18 cents (uncapped) and ended up with the $2.50 each crane ones... Link to comment Share on other sites More sharing options...
MrGranger Posted July 7, 2011 Share Posted July 7, 2011 Try ordering the string doll for your bulk racks, and have them ship and bill you for the large ones for cranes... I was expecting to buy a couple thousand at 18 cents (uncapped) and ended up with the $2.50 each crane ones... Weird...I must have a good rep. I order all the time and it comes promptly and complete. I've never had a mix up, though I do get a quote first and then clarify any misunderstandings then. I deal with quotes in all my biz so I don't like surprises. Link to comment Share on other sites More sharing options...
mainor5251 Posted July 7, 2011 Share Posted July 7, 2011 just got off the phone with A&A, was told parts came in yesterday and are getting assembled today and if they did not go out tomorrow for some reason he would call me. Only dealing with Derek from now on. Link to comment Share on other sites More sharing options...
havending Posted July 7, 2011 Author Share Posted July 7, 2011 Weird...I must have a good rep. I order all the time and it comes promptly and complete. I've never had a mix up, though I do get a quote first and then clarify any misunderstandings then. I deal with quotes in all my biz so I don't like surprises. I would assume that your ordering from the cali office with you being out there. Anton runs that part of A&A and he is the best. When he was a sales rep in Baltimore I would always order from him. If a issue came up it was fixed right away. I happy he was promoted a few years back but i kinda wish he was still a rep. Link to comment Share on other sites More sharing options...
vendy Posted July 7, 2011 Share Posted July 7, 2011 due to a 1000 machine order in the works. Thats my order. Sorry about that. Link to comment Share on other sites More sharing options...
lak20019 Posted July 8, 2011 Share Posted July 8, 2011 I have Chris Miller. I placed an order on Friday at 12:30 and he said it would ship that day. Then on Tuesday he called and left a message verifying that it did ship on Friday with no problems(which I thought was nice). I'll let you know when it comes, granted my order was pure product and no machines and/or parts. Link to comment Share on other sites More sharing options...
MrGranger Posted July 8, 2011 Share Posted July 8, 2011 I would assume that your ordering from the cali office with you being out there. Anton runs that part of A&A and he is the best. When he was a sales rep in Baltimore I would always order from him. If a issue came up it was fixed right away. I happy he was promoted a few years back but i kinda wish he was still a rep. Actually I order out of the Baltimore office, but it's shipped from the Cali warehouse. Link to comment Share on other sites More sharing options...
Thrifty Posted July 8, 2011 Share Posted July 8, 2011 I have Chris Miller. I placed an order on Friday at 12:30 and he said it would ship that day. Then on Tuesday he called and left a message verifying that it did ship on Friday with no problems(which I thought was nice). I'll let you know when it comes, granted my order was pure product and no machines and/or parts. I use Chris Miller too. I think he is a good rep; no problems so far. Link to comment Share on other sites More sharing options...
lak20019 Posted July 8, 2011 Share Posted July 8, 2011 Just got my order. It was exactly one week door to door. Link to comment Share on other sites More sharing options...
Crimson Tide Posted July 10, 2011 Share Posted July 10, 2011 I use Chris Miller too. I think he is a good rep; no problems so far. I met Chris Miller the one time that I visited A&A in person. Seems like a good guy. Link to comment Share on other sites More sharing options...
Thrifty Posted July 11, 2011 Share Posted July 11, 2011 I met Chris Miller the one time that I visited A&A in person. Seems like a good guy. Shipping must be so cheap for you then if you are close enough to visit. Link to comment Share on other sites More sharing options...
lurtsman Posted July 13, 2011 Share Posted July 13, 2011 Shipping must be so cheap for you then if you are close enough to visit. I've been displeased with A&A lately and am working on taking my business elsewhere. Link to comment Share on other sites More sharing options...
havending Posted July 14, 2011 Author Share Posted July 14, 2011 I've been displeased with A&A lately and am working on taking my business elsewhere. I just wish that they would understand more that how they run their business reflects on how we are able to run ours. If they are running behind the it will cause us to. Link to comment Share on other sites More sharing options...
mainor5251 Posted July 28, 2011 Share Posted July 28, 2011 is it just me or have you guys noticed that the cali reps have way more sense then the MD folks, I think I will stick to cali reps (Ricky or karina) and just make sure its all being shipped from MD. Just ordered some 2" spongebob stuff, string pets, and harley keychains (for a bar) along with back ordering some more .50 mechs. hope this order goes a little smoother then the last, thought that the last MD rep I dealt with was gonna work out (derek), nope "he screwed the pooch" too Link to comment Share on other sites More sharing options...
Enck's Vending Posted July 28, 2011 Share Posted July 28, 2011 i will only deal with A&A my rep is derek and i wont deal with anyone else derek always does a good job even if he is at lunch when i get there i will wait for him i used to go to cardinal but A&A has much better service give derek a try and see if it makes a difference i bet it will. and as far as them running out of stuff when u do the volume they do u have to expect it maybe i have more patience but i dont wait till im im almost out to order more product when i get down to one or two boxes i order more so if they are out then i have enough till they get them in . Link to comment Share on other sites More sharing options...
TurboJet427 Posted September 4, 2011 Share Posted September 4, 2011 i will only deal with A&A my rep is derek and i wont deal with anyone else derek always does a good job even if he is at lunch when i get there i will wait for him i used to go to cardinal but A&A has much better service give derek a try and see if it makes a difference i bet it will. and as far as them running out of stuff when u do the volume they do u have to expect it maybe i have more patience but i dont wait till im im almost out to order more product when i get down to one or two boxes i order more so if they are out then i have enough till they get them in . I always dealt with Anton,who always provided,excellent service.I now use Mike Frey (ext 314) who seems to always come through for me.I've always recieve my merchandise in about 4-5 days.Although i have to say that their worksmanship has been lacking lately.Still for product selection and price,along with quality machines (for most part)they are among the best in the industry.In my opinion of course. Link to comment Share on other sites More sharing options...
sherlock Posted September 4, 2011 Share Posted September 4, 2011 I like working with them through email. Derek works well by phone. Link to comment Share on other sites More sharing options...
JLM Vending Posted September 4, 2011 Share Posted September 4, 2011 A and A seems like an excellent site. I have only heard good stuff and will definitely buy from them in the future. Link to comment Share on other sites More sharing options...
Rick Falcon Posted September 5, 2011 Share Posted September 5, 2011 I think I'm one of the few members on this forum that doesnt deal with A&A, the only way I see myself ordering from them is if they ever come back to N.Y but I still feel that they are overated. Link to comment Share on other sites More sharing options...
Rick Falcon Posted September 5, 2011 Share Posted September 5, 2011 Yes gmb.prince we once had A&A in College Point,N.Y many moons ago. Link to comment Share on other sites More sharing options...
BellaFia Posted September 5, 2011 Share Posted September 5, 2011 I've had great luck with Stacey J. ext. 305 out of the MD office. Link to comment Share on other sites More sharing options...
havending Posted September 5, 2011 Author Share Posted September 5, 2011 Yes gmb.prince we once had A&A in College Point,N.Y many moons ago. If I remember right its was a family member of the kovens that had a bulk supply place there. But not a true AA. Sent from my Desire HD using Tapatalk Link to comment Share on other sites More sharing options...
jj54 Posted September 6, 2011 Share Posted September 6, 2011 IF YOU BUY NAME BRAND. A&A IS WHERE YOU HAVE TO BUY, AS FAR AS I KNOW A&A IS THE ONLY PLACE YOU CAN BUY NAME BRANDS. Link to comment Share on other sites More sharing options...
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