TKK Posted July 25, 2017 Share Posted July 25, 2017 Hi guys so on the new black diamond machines we removed a candy tray by taking off the dividers and pairing 40 to 41, 41 to 42 etc. Work great. I got 10 that were silver color in the front and those both candy trays the spirals all face the same way instead of the selections working opposite. Say 40 turns clockwise then 41 does too instead of one counter clockwise as all dual coil chip selections do. How can i fix that do i need new motors or new spirals? Lastly i have an older 5 wide with a big blue display i thought it would pair the same as the newer ones. I go to pair menu and i dont know what to do from there. It says pair on the screen w blue big letters but i click enter or click most buttons and it does nothing. How do you pair on those machines??? Thanks in advance! Link to comment Share on other sites More sharing options...
TKK Posted July 26, 2017 Author Share Posted July 26, 2017 Anyone?? Link to comment Share on other sites More sharing options...
AZVendor Posted July 27, 2017 Share Posted July 27, 2017 If all the spirals are turning in the same direction then no, you can't pair them without buying motors and spirals that turn the other way, if they have some for it that do. Even if you could get a motor to turn either way, which none do, the spiral has to be made for the direction it will be used in. DOH! As usual, on the SMIV machine with the blue display, PLEASE download the manual and READ IT for pairing instructions. If this is difficult on your phone then GET OFF THE DAMN PHONE and use a computer. Link to comment Share on other sites More sharing options...
TKK Posted July 30, 2017 Author Share Posted July 30, 2017 So i just noticed you can still pair them allthough they spin the same way the product drops like normal! Especially with ivend! Az u got the manual link? Link to comment Share on other sites More sharing options...
AZVendor Posted July 30, 2017 Share Posted July 30, 2017 You do realize that each machine came with a manual in the delivery bin, don't you? Did you actually throw them all away? Didn't you buy these new? Link to comment Share on other sites More sharing options...
TKK Posted July 31, 2017 Author Share Posted July 31, 2017 The older blue display is not a new one. Its the previous version with bigger dark blue letters not turquoise. Will the product be fine with both spirals turning the same way paired? I vended 10 items all worked it just looks weird Link to comment Share on other sites More sharing options...
AZVendor Posted July 31, 2017 Share Posted July 31, 2017 Post the actual model number then. Or go to Vendnetusa.com and scroll through the manuals to find yours. Don't you ever do that yourself or are you just averse to using manuals to look up how your machines work? Link to comment Share on other sites More sharing options...
TKK Posted July 31, 2017 Author Share Posted July 31, 2017 Dude chill out if you dont know how to pair it then by all means dont help. I dont need someone telling me to look up manuals, i already did and it doesnt help it says that u can remove a motor and spiral and use only one spiral in the big space to vend bigger items, and thats not pairing. Thats removing rows and using single spirals to vend. THAT IS ALL IT SAYS IN THE MANUAL RANDY. So if you dont know how to do it then stop with the google it choir or look for manuals. Why have a thread then if your only going to tell people to google or find manuals. We post because most of us have alot of experience with vending and can help without telling people to find manuals. If you knew it would be easier saying press service, then 0 then 7 etc, rather than 5 useless posts about how manuals explain this. Must be hot as heck in Pheonix hu? Link to comment Share on other sites More sharing options...
AngryChris Posted July 31, 2017 Share Posted July 31, 2017 Why not just call USI? Link to comment Share on other sites More sharing options...
BlindVending Posted July 31, 2017 Share Posted July 31, 2017 AZ often does a great job coming off rude and or condensending. He is great with advice and very knowledgeable but not the greatest in the customer service department I suppose. That was an unnecessary reply to your questions. He's stuck in the 90s We 'younger' 'generation' xyz or whatever are a disappointment to him lol. Link to comment Share on other sites More sharing options...
AZVendor Posted August 1, 2017 Share Posted August 1, 2017 Dude, if the manual doesn't have any pairing instructions in it then pairing can't be done. You can't make it happen just because you want to. You are always known for asking simple questions that any manual would have in it so to me you're known as someone who never looks at a manual though I've never seen evidence to the contrary. I am a manual man that never asks a question before reading the instructions. I'm not trying to be rude but to wake you up to reading up on things first, that's all. Link to comment Share on other sites More sharing options...
TKK Posted August 1, 2017 Author Share Posted August 1, 2017 The machine goes into a service mode that says PAIR. I thought you would know this well. The manual says pairing but says to remove a motor and spiral which makes it a single motor. I messed w it and it says pair in blue letters. Link to comment Share on other sites More sharing options...
AZVendor Posted August 1, 2017 Share Posted August 1, 2017 Again, what is the model number? I can't read it from here. Link to comment Share on other sites More sharing options...
AZVendor Posted August 1, 2017 Share Posted August 1, 2017 The other thing about this could simply be that the pairing that the manual refers to is to give you the ability to vend two selections in different parts of the machine at the same time in a combo kind of way. Many machines over the years have had this capability and it was never intended to run two adjacent motors in opposite directions, just to give a combo sale bonus if the operator wished to. Unless USI has motors that run backwards for this model then you can't do what you want. USI often did just say that to vend larger items from smaller spirals that the only adjustment was to remove or move a divider, remove a motor and try to center the small spiral in the wider space created. This is a half-golpher way to do it but it was the USI way. Link to comment Share on other sites More sharing options...
AngryChris Posted August 1, 2017 Share Posted August 1, 2017 Or you could call USI... the manufacturer of the machines... you know, the people that actually know what the machines can and cannot do and how to do it.... Link to comment Share on other sites More sharing options...
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