putrevus Posted August 18, 2022 Share Posted August 18, 2022 Hello All, We have a Pepsi HVV vendo 621. The depth for first two columns is set for cans at 4 but last two times or three times we have noticed the depth is changing by itself to 2. Everything else works fine except the set depth for these two columns, Any ideas on what is going on. Thanks again for your help. Link to comment Share on other sites More sharing options...
AngryChris Posted August 18, 2022 Share Posted August 18, 2022 You're saying the board is changing from 4 to 2? I don't know... it sounds like bad software or a bad board if that's all that is happening. I have never heard of that happening unfortunately. Link to comment Share on other sites More sharing options...
AZVendor Posted August 18, 2022 Share Posted August 18, 2022 Make sure you are properly saving it and that your door switch works correctly to put you into the service mode when the door is open. Link to comment Share on other sites More sharing options...
putrevus Posted August 18, 2022 Author Share Posted August 18, 2022 3 hours ago, AngryChris said: You're saying the board is changing from 4 to 2? I don't know... it sounds like bad software or a bad board if that's all that is happening. I have never heard of that happening unfortunately. Yes, it is changing from 4 to 2. But is happening only to first two columns. Link to comment Share on other sites More sharing options...
putrevus Posted August 18, 2022 Author Share Posted August 18, 2022 3 hours ago, AZVendor said: Make sure you are properly saving it and that your door switch works correctly to put you into the service mode when the door is open. We are able to get into service mode and change price along with other things. Link to comment Share on other sites More sharing options...
Vendo Mike Posted August 19, 2022 Share Posted August 19, 2022 Make sure "Depth Learning" is turned off. The idea had good intentions but never quite worked as well as was hoped. 1 Link to comment Share on other sites More sharing options...
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