saberwielders Posted March 30, 2021 Share Posted March 30, 2021 Equipment: Royal Vendors 650 Live Display (10 selection horizontal) Problem: Switching from 20 oz bottles to 12 oz cans. Changed Sdep to 2 for appropriate columns yet item still double vends. Am I missing a shim or something? There are no cam settings on the Royals correct? The entire motor rotates and dispenses 2 12 oz cans. Thank you in advance. Link to comment Share on other sites More sharing options...
AngryChris Posted March 30, 2021 Share Posted March 30, 2021 On the sdep, the programing might be by column, so you may have set the wrong column to 2. Try going by column if you haven't. 1 Link to comment Share on other sites More sharing options...
lacanteen Posted March 30, 2021 Share Posted March 30, 2021 Depth is set by selection button, not column. 1 Link to comment Share on other sites More sharing options...
saberwielders Posted March 30, 2021 Author Share Posted March 30, 2021 Yes it is indeed done by selection. For what its worth its the 1st column and 1st selection so kinda hard to mess that up even for me. But the entire rotor is moving and with the 12 oz cans 2 deep they both dispense every time. I haven't found where this particular machine uses shims or product stops. What am I missing here? Link to comment Share on other sites More sharing options...
AngryChris Posted March 30, 2021 Share Posted March 30, 2021 Check if there is a plate attached under the column Link to comment Share on other sites More sharing options...
saberwielders Posted March 30, 2021 Author Share Posted March 30, 2021 1 minute ago, AngryChris said: Check if there is a plate attached under the column There isn't. Link to comment Share on other sites More sharing options...
AngryChris Posted March 30, 2021 Share Posted March 30, 2021 Only thing i can think of is that your board is too slow, something weird with your drop sensor, or faulty/stripped motor. Link to comment Share on other sites More sharing options...
Southeast Treats Posted March 30, 2021 Share Posted March 30, 2021 Does it go to sold out mode after vending? That would indicate a drop sensor issue, not feeling the vends happening. There is an adjustment for the drop sensor on the control board, check the manual... Link to comment Share on other sites More sharing options...
saberwielders Posted March 30, 2021 Author Share Posted March 30, 2021 17 minutes ago, Southeast Treats said: Does it go to sold out mode after vending? That would indicate a drop sensor issue, not feeling the vends happening. There is an adjustment for the drop sensor on the control board, check the manual... No it does not go to sold out. The entire motor just rotates and drops both cans. It will continue to vend 2 cans every single time. There isn't a rod or anything to attach a product catch or any type of shim so i'm baffled at what is going on. Link to comment Share on other sites More sharing options...
Southeast Treats Posted March 30, 2021 Share Posted March 30, 2021 And this is the older style royal with the solid rotor and individual motors for each column? I would still try to adjust the drop sensor, I don't know what else it could be. Note: this takes a VERY small flat blade screwdriver: https://www.royalvendors.com/78-giii-controller-chute-sensor-adjustment/ Link to comment Share on other sites More sharing options...
Vendo Mike Posted March 30, 2021 Share Posted March 30, 2021 It really sounds like a depth setting issue. Drop sensor issues generally come with "sold out" or stolen credit issues. Have you tried running the cans at 3 deep rather than 2? Link to comment Share on other sites More sharing options...
AngryChris Posted March 31, 2021 Share Posted March 31, 2021 3 hours ago, Vendo Mike said: It really sounds like a depth setting issue. Drop sensor issues generally come with "sold out" or stolen credit issues. Have you tried running the cans at 3 deep rather than 2? The 650-10 only goes 2 deep per column as it has front and rear columns Link to comment Share on other sites More sharing options...
AngryChris Posted March 31, 2021 Share Posted March 31, 2021 My gut tells me you need to empty the column and try to twist the motor by hand to see if it's stripped. A slow board should affect all columns and you could test it by changing another column and see what happens. Column 1 should hit the chute hard enough to trip the sensor. Riddle me this... Does it drop both simultaneously or are they a second apart or so? If they drop simultaneously, then you have to have a plate down there preventing the first one from dropping sooner. I'm just leaning on a broken motor at this point and it physically can't stop rotating after a certain point (then drops two relatively quick) then waits until another can is selected. If I'm right, changing the motor will resolve it. I just did one last week. 1 Link to comment Share on other sites More sharing options...
saberwielders Posted March 31, 2021 Author Share Posted March 31, 2021 24 minutes ago, AngryChris said: My gut tells me you need to empty the column and try to twist the motor by hand to see if it's stripped. A slow board should affect all columns and you could test it by changing another column and see what happens. Column 1 should hit the chute hard enough to trip the sensor. Riddle me this... Does it drop both simultaneously or are they a second apart or so? If they drop simultaneously, then you have to have a plate down there preventing the first one from dropping sooner. I'm just leaning on a broken motor at this point and it physically can't stop rotating after a certain point (then drops two relatively quick) then waits until another can is selected. If I'm right, changing the motor will resolve it. I just did one last week. So they drop at the same time...however I put every column at sdep 2 and test vended every column multiple times. Half of them will vend 1 12oz can properly the other half drop both of them....weird. Luckily I have another identical machine and am swapping it out since that one does vend properly when set at Sdep2. No idea the actual cause but I've got a work around for now. Vending is so frustrating sometimes! Also for the record the buttons and flanges on that machine are total junk I busted at least 3 or 4 of them messing around with the machine. Ugh. Again I really appreciate all the comments and help everyone. Link to comment Share on other sites More sharing options...
AngryChris Posted March 31, 2021 Share Posted March 31, 2021 2 hours ago, saberwielders said: So they drop at the same time...however I put every column at sdep 2 and test vended every column multiple times. Half of them will vend 1 12oz can properly the other half drop both of them....weird. Luckily I have another identical machine and am swapping it out since that one does vend properly when set at Sdep2. No idea the actual cause but I've got a work around for now. Vending is so frustrating sometimes! Also for the record the buttons and flanges on that machine are total junk I busted at least 3 or 4 of them messing around with the machine. Ugh. Again I really appreciate all the comments and help everyone. Okay... this is a different issue. If you have multiple columns double vending, then you have a board issue or drop sensor issue, assuming it's not a mechanical issue. Are you absolutely certain there are no plates attached to the bottom of the columns? The way the 650 is supposed to work is... one can is allowed to fall while the rear can is "stuck." There should be NO plate down there. If there are plates attached, then that is certainly your problem because the plates effectively create a wall that won't allow the front can to fall until the entire rotor is rotated far enough to drop both the front and rear cans at the same time. Link to comment Share on other sites More sharing options...
saberwielders Posted March 31, 2021 Author Share Posted March 31, 2021 14 hours ago, AngryChris said: Okay... this is a different issue. If you have multiple columns double vending, then you have a board issue or drop sensor issue, assuming it's not a mechanical issue. Are you absolutely certain there are no plates attached to the bottom of the columns? The way the 650 is supposed to work is... one can is allowed to fall while the rear can is "stuck." There should be NO plate down there. If there are plates attached, then that is certainly your problem because the plates effectively create a wall that won't allow the front can to fall until the entire rotor is rotated far enough to drop both the front and rear cans at the same time. No plates anywhere. Link to comment Share on other sites More sharing options...
AngryChris Posted March 31, 2021 Share Posted March 31, 2021 This doesn't make sense like you said. It sounds like something is mechanically wrong, like something is missing. Link to comment Share on other sites More sharing options...
AngryChris Posted April 15, 2021 Share Posted April 15, 2021 I just ran into the same issue on a royal 650-10 with an old board. I had to set depth by column, NOT by selection. That resolved it. Try that. 1 Link to comment Share on other sites More sharing options...
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