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AP123 door issue

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I have a refurbed 123 just received about a month ago.  The door was hard to close from the beginning and now I can not close the door enough to engage the bottom latch.  This is causing some product to get caught in a gap above the delivery bin.  Have spent a couple hours already looking for the cause without luck, I believe the door may be warped (or I am missing something very obvious).  Any suggestions ?

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