Apple Leisure Posted August 29, 2019 Share Posted August 29, 2019 It's a USAT, she said she swiped her card and she was charged $1.50 for a $1.00 item, instead of $1.10 she should have been charged. So I swiped my credit card and bought the same item, and the display said I had been charged $1.10. She said the display said the same thing for her, but when she checked her app she saw that she had been charged the higher amount. So I called my credit card company (don't have the app) to confirm the purchase: he said that I had been charged $1.50, and then $1.10, and then the original $1.50 was removed. Does this make sense to you guys? Link to comment Share on other sites More sharing options...
AZVendor Posted August 29, 2019 Share Posted August 29, 2019 Yes. Apparently you haven't read all the information that USAT gives you about credit card transactions on vending machines. When the card is swiped it authorizes the maximum price set in your machine. That is apparently 1.50 in your machine. When the vend is completed and the transaction sent there will be a 1.50 hold on that card. When the machine and it's processor settle the account (generally that night) the hold is removed and replaced with the actual vend price of the item bought. Depending on the bank this settlement may take a day or two to happen. USAT usually includes with each card reader a label you can place on the machine that explains how the transactions work. Link to comment Share on other sites More sharing options...
tc vending Posted August 29, 2019 Share Posted August 29, 2019 Completely normal white sticker on our machine explains this. 1.50 hold tell its processed in a day or two. Link to comment Share on other sites More sharing options...
Southeast Treats Posted August 29, 2019 Share Posted August 29, 2019 I get this complaint about once a week and have to explain the process, since no one ever reads the signs.... never have had one be an actual overcharge. Link to comment Share on other sites More sharing options...
Apple Leisure Posted August 29, 2019 Author Share Posted August 29, 2019 Thanks guys, actually I've got 5 hour energy in there at $2.50 ..... why isn't the hold for that amount then? Link to comment Share on other sites More sharing options...
AngryChris Posted August 29, 2019 Share Posted August 29, 2019 1 hour ago, Apple Leisure said: Thanks guys, actually I've got 5 hour energy in there at $2.50 ..... why isn't the hold for that amount then? I think the banks put a generic amount on hold, so it may be $1.50 regardless. Link to comment Share on other sites More sharing options...
TKK Posted August 30, 2019 Share Posted August 30, 2019 Yup get calls about this weekly, tell them to check their account the next day and if it goes through, for them to call you. They never call back Link to comment Share on other sites More sharing options...
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