putrevus Posted October 30, 2019 Share Posted October 30, 2019 I am having an issue with of one of my eport G9s. I needed to swipe multiple times to have a transaction.I called USA technologies tech support and she was saying it was offline even though I just made a transaction 10 minutes back . She asked me restart the machine and then said the card reader was offline and I need to replace the telemeter.But I could make two transaction after I hung up with her.But I still needed to swipe multiple times for each transactions. USA tech support has been awful in last couple of years, Last year they told me the I need to send another Eport for repair as it is faulty and it is not communicating but that device has been working fine from very next day and I had no problems with it for last one year. Is there anyway we can check the signal strength for Eport devices ourselves..With Airvend you can clearly see if signal strength is weak and you have an option of using WIFI.Is such option there for Eport. Thanks for your help. Link to comment Share on other sites More sharing options...
AZVendor Posted October 30, 2019 Share Posted October 30, 2019 Run the RSSI test which is a button on the telemetry. You need to be around 8-10. Link to comment Share on other sites More sharing options...
putrevus Posted October 30, 2019 Author Share Posted October 30, 2019 2 minutes ago, AZVendor said: Run the RSSI test which is a button on the telemetry. You need to be around 8-10. Thanks for your help , can eport devices use wifi? Link to comment Share on other sites More sharing options...
Popular Post Southeast Treats Posted October 30, 2019 Popular Post Share Posted October 30, 2019 re the WiFi, no, USA will not. Most card processors will not allow you to connect with WiFi as it does not meet security standards. 2 Link to comment Share on other sites More sharing options...
SPARK Posted November 2, 2019 Share Posted November 2, 2019 I am having the EXACT SAME ISSUE, it takes 30-40 card swipes to get one to authorize. When it authorizes, the transaction goes thru fine. Tech support called me back and my signal strength was EXCELLENT, CDQ=20-21. NO CUSTOMER IS GOING TO STAND THERE AND SWIPE THEIR CARD 20-30 TIMES I'VE called customer support and even bought another unit ($300 more down the drain). Now I can't find a way on their awful website to add the new device. 1 Link to comment Share on other sites More sharing options...
SPARK Posted November 2, 2019 Share Posted November 2, 2019 If you press the WIFI symbol button it will show you the signal strength on the front panel. Link to comment Share on other sites More sharing options...
Southeast Treats Posted November 3, 2019 Share Posted November 3, 2019 I see the same issue on and off, wondering if it could be the card swipe itself? Link to comment Share on other sites More sharing options...
putrevus Posted November 3, 2019 Author Share Posted November 3, 2019 17 hours ago, SPARK said: I am having the EXACT SAME ISSUE, it takes 30-40 card swipes to get one to authorize. When it authorizes, the transaction goes thru fine. Tech support called me back and my signal strength was EXCELLENT, CDQ=20-21. NO CUSTOMER IS GOING TO STAND THERE AND SWIPE THEIR CARD 20-30 TIMES I'VE called customer support and even bought another unit ($300 more down the drain). Now I can't find a way on their awful website to add the new device. Did you find out what was the problem. Link to comment Share on other sites More sharing options...
putrevus Posted November 3, 2019 Author Share Posted November 3, 2019 10 minutes ago, Southeast Treats said: I see the same issue on and off, wondering if it could be the card swipe itself? But they are saying they are having issue with contact less transactions also. Link to comment Share on other sites More sharing options...
AngryChris Posted November 3, 2019 Share Posted November 3, 2019 I have a problem at one location. A customer keeps calling about the reader not working with her card. Thing is, her card barely works on either machine. It does nothing, like the swipe won't acknowledge that a card has been swiped. Then sometimes it will, but only with that card. Then she told me someone else had the exact same problem with the same bank card (key bank). I figured the card has been demagnetized or those bank cards are just finicky. No one else has problems. Link to comment Share on other sites More sharing options...
putrevus Posted November 3, 2019 Author Share Posted November 3, 2019 1 minute ago, AngryChris said: I have a problem at one location. A customer keeps calling about the reader not working with her card. Thing is, her card barely works on either machine. It does nothing, like the swipe won't acknowledge that a card has been swiped. Then sometimes it will, but only with that card. Then she told me someone else had the exact same problem with the same bank card (key bank). I figured the card has been demagnetized or those bank cards are just finicky. No one else has problems. I tried with my card, it was having same issues but after couple of restarts it was doing okay and I have not seen any problems so far.I will check it out again on my next visit. Link to comment Share on other sites More sharing options...
SPARK Posted November 3, 2019 Share Posted November 3, 2019 I will attempt to diagnose it Monday, USA Tech. is unable to help on the weekends. NOT IMPRESSED WITH THEIR CUSTOMER SERVICE. I tried THREE different card, one was brand new. Same result. For ever 20-30 swipes only one authorization. Link to comment Share on other sites More sharing options...
Southeast Treats Posted November 3, 2019 Share Posted November 3, 2019 8 hours ago, putrevus said: But they are saying they are having issue with contact less transactions also. Also here, but the BLE for contactless goes thru the swipe unit also as far as I know.... I need to pay more attention to problems with the USA swipe vs the MEI bezel swipe..... maybe I can see a pattern Link to comment Share on other sites More sharing options...
SPARK Posted November 4, 2019 Share Posted November 4, 2019 When I swipe a card, ( a good card, good magnetic strip) all 4 of the front green lights light up and the thing beeps, so the card was read. Then it does... NOTHING. You do this 20-30 times and then one time it will just AUTHORIZE and then VEND. I thought it was the signal but its excellent. I bought the unit locally in Houston, taking it back to my supplier they offered to help diagnose the problem. Link to comment Share on other sites More sharing options...
AngryChris Posted November 4, 2019 Share Posted November 4, 2019 My two do nothing. It's as if no card was swiped at all. It's only with two people with the same bank card though Link to comment Share on other sites More sharing options...
lacanteen Posted November 4, 2019 Share Posted November 4, 2019 You probably have a low signal. Press the white antenna button on the modem, then look on the bottom right of the swipe display. There should be 2 digits followed by a comma and 2 more digits. You need to be 10,00 or higher to reliably work. Link to comment Share on other sites More sharing options...
SPARK Posted November 5, 2019 Share Posted November 5, 2019 USA tech support told me I need an updated EPROM chip for my issue. Going to try that.. Link to comment Share on other sites More sharing options...
AngryChris Posted November 5, 2019 Share Posted November 5, 2019 2 hours ago, SPARK said: USA tech support told me I need an updated EPROM chip for my issue. Going to try that.. ????? That doesn't sound like it makes sense! Link to comment Share on other sites More sharing options...
SPARK Posted November 8, 2019 Share Posted November 8, 2019 Installed the same card reader in a DN 501E, same result. 30-40 swipes to get one read. Then it vends. Losing my cool. Any ideas ? The 1st machine was a Vendo 721, this one is a 501E SIID board, EPROM # 381.31 Link to comment Share on other sites More sharing options...
AngryChris Posted November 8, 2019 Share Posted November 8, 2019 If it follows the machine then it's the reader (swipe/telemeter or maybe a loose connection?). I'd switch out the swipe and see what happens. Link to comment Share on other sites More sharing options...
SPARK Posted November 20, 2019 Share Posted November 20, 2019 After 2 different readers and endless calls, USA TECH never solved my problem. They are too busy to help the little guy. I called Parlevel and decided to give them a shot. Now taking cards after about 3-4 days. I have a dedicated rep, I have his actual cell phone number, I could not be happier with the service. highly recommend Parlevel. Closing my USA Tech account, useless crap. The difference in service and attitude is staggering. 1 Link to comment Share on other sites More sharing options...
Popular Post lacanteen Posted November 20, 2019 Popular Post Share Posted November 20, 2019 USAT is in another business transition that's hurting everyone. You are lucky enough to say you cancelled your account and you're done with them. Not so easy for me since I have over 3,100 active devices. They have been here before and managed to recover. The current issue is upper management and a semi-hostile takeover. The lower level employees have no clear direction and are doing what they can to survive. That's as much as I can tell you. 4 Link to comment Share on other sites More sharing options...
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