thereyouarenow Posted November 21, 2020 Share Posted November 21, 2020 Having issues with a Merchant Touch if there are any Crane experts with any ideas. Filled the machine yesterday and cha fed pricing on a couple of selections. Closed up the door and moved on to the drinks machine. 10 minutes passes and the Merchant still hasn't booted up. The surround LEDs and coin bezel are lit, the fridge is running but the display just has the Crane logo showing for a couple of minutes then it blanks out and about 2 minutes later goes through the same process again. Keypad doesn't respond to anything. I've unplugged it and tried again, unplugged and removed the battery, unplugged all of the harnesses and plugged them all back in again. Still the same. Went back this morning and it's still doing the same. I can't find a technical manual anywhere online to find any factory reset or restart procedure Any ideas? Link to comment Share on other sites More sharing options...
lacanteen Posted November 21, 2020 Share Posted November 21, 2020 You'll need a USB flash drive with the correct software to force a boot up. Contact your rep. Link to comment Share on other sites More sharing options...
AZVendor Posted November 21, 2020 Share Posted November 21, 2020 Welcome to the stupid world of the Crane Merchant machines. They've been stupidly designed in my eyes from their beginning. Link to comment Share on other sites More sharing options...
thereyouarenow Posted November 22, 2020 Author Share Posted November 22, 2020 Unfortunately there is no such thing as a crane rep here. Its just a bunch of discounters who sell the machines and know literally nothing about how they work Is there anywhere that the files are available for download? This is one of my better accounts, €700/week. Even though I have only had three issues in two years that have been resolved within hours the default response is they will be looking for another vendor. I have a door and both boards from an older scrapped Merchant Keypad model, anyone think this would be a viable swap? Link to comment Share on other sites More sharing options...
Southeast Treats Posted November 23, 2020 Share Posted November 23, 2020 https://www.cranems.com/parts-support Link to comment Share on other sites More sharing options...
Southeast Treats Posted November 23, 2020 Share Posted November 23, 2020 OR https://www.cranems.co.uk/ Link to comment Share on other sites More sharing options...
thereyouarenow Posted November 23, 2020 Author Share Posted November 23, 2020 Thanks for checking this out and sending the links. Crane UK is our nearest office. If I ordered anything from them I would be lucky to get anything sent out within a week, unless it's a case of emailing the software. I think the best thing is going to be stripping the machine down and trying to replace with the older button style door. Link to comment Share on other sites More sharing options...
orsd Posted November 23, 2020 Share Posted November 23, 2020 Well, you could always ask if they can email you the software, instead of just making major modifications to your machine. Link to comment Share on other sites More sharing options...
thereyouarenow Posted November 23, 2020 Author Share Posted November 23, 2020 I'll definitely give it a try. Getting it up and running is the most important thing for now. Link to comment Share on other sites More sharing options...
thereyouarenow Posted November 23, 2020 Author Share Posted November 23, 2020 Called this morning and apparently the only solution for a machine that won't boot up is to replace the $650 atlas controller board. Link to comment Share on other sites More sharing options...
jasonkw Posted November 24, 2020 Share Posted November 24, 2020 7 hours ago, thereyouarenow said: Called this morning and apparently the only solution for a machine that won't boot up is to replace the $650 atlas controller board. Before you do that try flashing a completely new image on to the machine. Ask Crane for the latest software. I might have a copy you can throw on a USB as well. Link to comment Share on other sites More sharing options...
thereyouarenow Posted November 24, 2020 Author Share Posted November 24, 2020 I asked the tech exactly that. He told me there was nothing like that available and the only solution was a new board. That's pretty typical of them here, the answer to everything is a new board. Link to comment Share on other sites More sharing options...
Snickers Posted December 5, 2020 Share Posted December 5, 2020 How frustrating and expensive. Link to comment Share on other sites More sharing options...
thereyouarenow Posted December 12, 2020 Author Share Posted December 12, 2020 Very frustrating and was €500+ shipping expensive. The older merchant with the buttons was a much better machine. Link to comment Share on other sites More sharing options...
JamesD Posted April 29, 2021 Share Posted April 29, 2021 A little late to the conversation, but this may help you or others. I work for DIEB Enterprises and we are the authorized service center for the Atlas G boards. We see a good deal of them that just needs the firmware (rootfs) reflashed like jasonkw said, that can be done via a usb flash drive. It may be difficult to obtain a usb with the rootfs. However, the majority of them need a complete reprogramming of the OS that these boards use. That can only be done by us. We also sell refurbished Atlas boards. You can pm me for more info if needed. I hope I can help. Link to comment Share on other sites More sharing options...
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