putrevus Posted July 19, 2022 Share Posted July 19, 2022 Hi All, Is anyone else having issues with their seedlive after their update. We are not seeing any reports from Cantaloupe for last two day wither. I don't know if customers are able to use their cards either. Anyone else having similar issue since Sunday. Link to comment Share on other sites More sharing options...
Popular Post cvending Posted July 19, 2022 Popular Post Share Posted July 19, 2022 Many of ours stopped sending DEX to us over the weekend. Yesterday, customer service said they should be back up today. have twice as many not reporting today. Customers can still purchase with cards, but you can't get any data for prekitting. Not sure how long it will last. Thet won't even take a shot at giving a time. This suckks!!! 3 Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 19, 2022 Share Posted July 19, 2022 Same here... DEX reports are spotty but the units I have checked in the field are taking cards OK. Link to comment Share on other sites More sharing options...
AngryChris Posted July 20, 2022 Share Posted July 20, 2022 I'm getting absolutely 0 readers reporting out of 80 Link to comment Share on other sites More sharing options...
tblake05 Posted July 20, 2022 Share Posted July 20, 2022 They probably merged with nayax! Link to comment Share on other sites More sharing options...
Gizmo Vending Posted July 20, 2022 Share Posted July 20, 2022 Another day, another dollar not reported for me as well. 1 Link to comment Share on other sites More sharing options...
lacanteen Posted July 20, 2022 Share Posted July 20, 2022 We are replacing them as fast as we can. Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 20, 2022 Share Posted July 20, 2022 Seems like many of my machines are reporting sporadically, but the fill/dex button on the G10's are not functioning. cashless seems to work but the sales are not posting to my pending payments report. I was lucky that my Monday deposit for last week's sales did clear as usual.... 1 Link to comment Share on other sites More sharing options...
AngryChris Posted July 21, 2022 Share Posted July 21, 2022 2 hours ago, Southeast Treats said: Seems like many of my machines are reporting sporadically, but the fill/dex button on the G10's are not functioning. cashless seems to work but the sales are not posting to my pending payments report. I was lucky that my Monday deposit for last week's sales did clear as usual.... I'm worried about this coming monday! I am getting many "network unavailable" and disabled by vendor messages. Who knows how many sales I have actually lost. Link to comment Share on other sites More sharing options...
photoboothcurtain Posted July 21, 2022 Share Posted July 21, 2022 We are getting limited to no reporting on all machines, and we have one machine that isn't functional. No response from Cantaloupe support or sales. Anyone have a recommendation for a better provider? We are getting tired of their lack of support and poor functionality. Link to comment Share on other sites More sharing options...
cvending Posted July 21, 2022 Share Posted July 21, 2022 We are now in day 5 of this dilemma. Still a high portion of our devices not reporting. Once you have been using pre-kitting it is hard to go back to free picking orders. Sort of defeats the whole purpose of investing all this money in technology. All we hear is the devices should be catching up with the DEXing of reports. Well..... they are not!! 1 Link to comment Share on other sites More sharing options...
AZVendor Posted July 21, 2022 Share Posted July 21, 2022 Aaaaand the move to electronic reporting that was to be the savior of the industry, or at least it was touted as such as this software began to appear in the 90s, has come to a screeching halt. Once you go electronic you are at the mercy of your supplier that you have become used to being your provider of service. Worst case might end up that they got a ransomware attack. I hope not because I can't see any of these providers having the cash to pay a ransom. Heck, they can't even pay for enough customer service people. The best way to prevent all of this is to have the kitting software on your own computers, but they don't do that and everyone is hosed. Our old Routesail accountability software might have been expensive but we had it installed on our own computers. Link to comment Share on other sites More sharing options...
AngryChris Posted July 21, 2022 Share Posted July 21, 2022 2 hours ago, AZVendor said: Aaaaand the move to electronic reporting that was to be the savior of the industry, or at least it was touted as such as this software began to appear in the 90s, has come to a screeching halt. Once you go electronic you are at the mercy of your supplier that you have become used to being your provider of service. Worst case might end up that they got a ransomware attack. I hope not because I can't see any of these providers having the cash to pay a ransom. Heck, they can't even pay for enough customer service people. The best way to prevent all of this is to have the kitting software on your own computers, but they don't do that and everyone is hosed. Our old Routesail accountability software might have been expensive but we had it installed on our own computers. The big problem is that we can't get the data. I use vendsoft and it's still predicting sales but they will be heavily skewed as reports come in. Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 21, 2022 Share Posted July 21, 2022 It seems to be getting better, my pending payment report has gone from 10 transactions yesterday to 211 today, but that is at least 600 to 800 short of where it should be. Most of my machines are showing checkins now, but the number of individual swipes waiting to be processed system wide has got to be huge. Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 21, 2022 Share Posted July 21, 2022 10 hours ago, AZVendor said: Worst case might end up that they got a ransomware attack. I don't think so, we would probably be totally down if that had happened. Someone there fouled up when they ran whatever maintenance they were trying to do. Not good, sure not fun, but life happens. Link to comment Share on other sites More sharing options...
putrevus Posted July 22, 2022 Author Share Posted July 22, 2022 How are they still charging monthly and processing fees. Link to comment Share on other sites More sharing options...
AngryChris Posted July 22, 2022 Share Posted July 22, 2022 26 minutes ago, putrevus said: How are they still charging monthly and processing fees. I am being heavily overcharged on fees and then credited as well. Weird. Link to comment Share on other sites More sharing options...
Snickers Posted July 23, 2022 Share Posted July 23, 2022 A full week later and still no daily reports. Link to comment Share on other sites More sharing options...
AngryChris Posted July 23, 2022 Share Posted July 23, 2022 It looks like I'm finally up to date Link to comment Share on other sites More sharing options...
Snickers Posted July 24, 2022 Share Posted July 24, 2022 So now my daily report came in and it shows everything from the week. It's got several pending and several card transactions where they don't show the two-tier dime charge. Hopefully everything with the charges are correct when it's time for Monday's payout. Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 24, 2022 Share Posted July 24, 2022 I seem to be pretty caught up, but it looks like next week will be worse for prekitting than this week. every machine that was inventoried will be off again.... Link to comment Share on other sites More sharing options...
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