Jchunn28 Posted November 7, 2017 Share Posted November 7, 2017 Received an email today announcing that USAT and cantaloupe will be one company now. Just curious as to what everyone thinks about this? Link to comment Share on other sites More sharing options...
AZVendor Posted November 7, 2017 Share Posted November 7, 2017 Haven't heard that. Who is acquiring who? I could see it go either way. If USAT owns it then it could be to get Cantaloupes technology (and hopefully their customer service.) If Cantaloupe owns it then they are just grabbing market share but it could really help USAT customers. Link to comment Share on other sites More sharing options...
Jchunn28 Posted November 7, 2017 Author Share Posted November 7, 2017 From what I understand in the press release, USAT is acquiring cantaloupe Link to comment Share on other sites More sharing options...
Southeast Treats Posted November 8, 2017 Share Posted November 8, 2017 evolving tech in an evolving marketplace, mergers and buyouts will be common.... Link to comment Share on other sites More sharing options...
lacanteen Posted November 8, 2017 Share Posted November 8, 2017 I was saddened, but not surprised. $65 million cash, plus $20 million in stock is huge. As I understand it, USAT wanted the international channels that Cantaloupe had developed. Also, Cantaloupe did not have an internal back office to process card transactions. That's what USAT lives for. It was good for both stock holders. The problem we operators will have is integration of the 2 systems. I still haven't fully recovered from the Vend Screen acquisition. Luckily, I only have 30 of those heaps. Link to comment Share on other sites More sharing options...
BlindVending Posted November 9, 2017 Share Posted November 9, 2017 Remember that bogus one time fee we all just paid? Ya thats where they acuired their cash lol. Maybe someone with half a brain will move over from cantaloupe and teach them organization and customer service Link to comment Share on other sites More sharing options...
SCOTT1963 Posted November 9, 2017 Share Posted November 9, 2017 Blind that is one of the benefits of the buy. USAT gets Cant. customer service and support Cant. gets USAT card processing access Link to comment Share on other sites More sharing options...
cblomqui Posted November 9, 2017 Share Posted November 9, 2017 Customer service and support from Cantaloupe won't translate over to USAT with the purchase. The devices, protocols, and technology are completely different. Plus, USAT has hundreds of thousands of connections more than Cantaloupe that they have to support. It is not as simple as having a good support team and moving them over. If anything, it likely means that Cantaloupe's customer service will get worse. Mergers and acquisitions are always messy. In their press release, they stated that they won't even complete the merger until 2018, and I expect it to take much longer to work out all the kinks. Link to comment Share on other sites More sharing options...
SCOTT1963 Posted November 9, 2017 Share Posted November 9, 2017 That wasn't what I meant. I know they aren't moving over Lessons learned about support and service and operation standards ARE transferable. Link to comment Share on other sites More sharing options...
matthew0582 Posted November 10, 2017 Share Posted November 10, 2017 usa sat customer service sucks so i would hate to do business with either one now Link to comment Share on other sites More sharing options...
AngryChris Posted November 10, 2017 Share Posted November 10, 2017 Regardless of how this merger pans out, I feel like it's only a matter of time before credit card technology and processing gets to the level of bill acceptance in the sense that any card reader will be compatible with any card, any processor, and any newer MDB machine... but I think by the time it gets to that point, NFC technology will be the preferred method. A fellow told me.. 7 years ago.. that all machines would be "cashless only" in 5-10 years and they would all come with cashless technology and cash acceptance would be an optional thing you would have to pay extra for. Here we are, 7 years later, and machines aren't quite there yet, but devices like payrange create a very interesting twist to things. I'm just waiting for the day where card readers cost no more than say.. $150 brand new with NFC technology on all new devices (I think all of the new ones take NFC now anyway). Link to comment Share on other sites More sharing options...
lacanteen Posted November 10, 2017 Share Posted November 10, 2017 9 hours ago, matthew0582 said: usa sat customer service sucks so i would hate to do business with either one now You must not be working with a company rep. They are the key to the whole process. Link to comment Share on other sites More sharing options...
CapitalCityVendingLLC Posted November 16, 2017 Share Posted November 16, 2017 USAT stock up 18.5% in the last week....Hope everyone bought a couple shares like I did after the Cantelope acquisition. Link to comment Share on other sites More sharing options...
CapitalCityVendingLLC Posted May 23, 2018 Share Posted May 23, 2018 USAT...... Up 65% since last November when I bought some shares. Link to comment Share on other sites More sharing options...
BlindVending Posted May 23, 2018 Share Posted May 23, 2018 While I've had a share of issues that took abit longer than I would leave my customers - I will say they have gotten much better and organized in general Link to comment Share on other sites More sharing options...
Central Kentucky Vending Posted May 24, 2018 Share Posted May 24, 2018 i get great service from usat Link to comment Share on other sites More sharing options...
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