Lake Cities Vending Posted September 24, 2017 Share Posted September 24, 2017 Any of you using the two tier pricing on card readers? I have never used it but I have 10 more readers going out and I'm thinking about it. Link to comment Share on other sites More sharing options...
Southeast Treats Posted September 24, 2017 Share Posted September 24, 2017 Most of the people on this site do the two tier pricing on card readers. I am about the only one who doesn't, my reasoning is that the card reader is to get more sales, so why do I want to turn around and discourage those new customers with an extra charge? But most operators disagree and want the extra dime per item to offset the high cost of CC readers in vending. The cost IS crazy compared to a brick and mortar store operator, but the customer does not see that or care about it..... if your prices are too low to start with, you will either need to charge the dime or raise all your prices anyway... Link to comment Share on other sites More sharing options...
joshnosh Posted September 25, 2017 Share Posted September 25, 2017 Two tier is the way to go. Most people paying with credit cards are not going to bat an eye about it. I don't suggest this, but I have said to more than a few people... "You don't have a dollar in your pocket? How come you left the house?" Link to comment Share on other sites More sharing options...
cblomqui Posted September 25, 2017 Share Posted September 25, 2017 In my experience, people do not notice it or they do not care. As a consumer, I would gladly pay a 10 cent tick for the convenience of using my card. Link to comment Share on other sites More sharing options...
cvending Posted September 25, 2017 Share Posted September 25, 2017 We have all pour readers charging the extra dime per vend. We have never even been asked by a customer about the fee. Link to comment Share on other sites More sharing options...
vendcobros Posted September 29, 2017 Share Posted September 29, 2017 All our machines charge the extra 10 cents. We get plenty of complaints but people still use them religiously. Link to comment Share on other sites More sharing options...
Lake Cities Vending Posted September 29, 2017 Author Share Posted September 29, 2017 Starting my new readers with the two tier pricing, .10 cents higher price. Think I am going to change the 10 I have out to two tier over the next couple of weeks. With just a few it didn't make much difference. In a couple of weeks I'll have about 30 readers on machines, I think it will make a difference, it all adds up. Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 It depends on the account for us. For most accounts we just bump up all the pricing and don't tier the cashless. We just got a new account and the previous operator had the 2 tier so we went with it because that's what they were used to. Now here is the kicker-we use USAT and debit card users get hit with that overpriced temporary hold. The previous company was using a Cantelope card reader system and they did NOT get a temporary hold on their account! Now how is that?!? Link to comment Share on other sites More sharing options...
AngryChris Posted October 1, 2017 Share Posted October 1, 2017 I don't know. I was told that the hold depends on the bank. Perhaps cantaloupe had contacted banks and instructed them that their sale prices are small whereas the banks simply treat USAT as though it's just like a gas station and put a big hold. Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 I wish USAT could get around it. Poor demographics in my area. Say the customer buys something at breakfast lunch and dinner from the machine. Those "holds" add up and they can be overdrawn. A real hindrance for me deploying more of these. I was shocked when the staff said the other company's readers did not do that. Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 Interesting question. Could it be because one is set to preauthorize and the other accepts the card and the authorizes the charge post selection? I know with Nayax we had the option to set one or the other, but the post selection authorization sometimes (rarely) took too long and the machine would time out, causing the customer to be charged but not receive product... Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 Also, I think in USAT you can go into the program and change the preauth amount, you just want it to equal the highest price in the machine so they can make any selection.... Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 The machines look like a NASCAR front fender. All the decals explaining this and explaining that. Lol Nobody reads them and half the people don't understand them. Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 Yea, and I just went on USA Live, did not find a setting for preauth amount, so not settable by the operator I guess. Might be worth a call to tech support to see if it can be adjusted on their end... Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 At one time over the phone they told me there was nothing that could be done-a day or 2 later they got back with me and told me they were able to get it from $9 down to $6. You can buy up to 3 items with one swipe so I'm not sure if that is part of it or not? Example: 3 Monster energy drinks with one swipe. I just wish everyone would use a damn credit card. Lol. Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 Wow! My USA devices preauth $3 per swipe... if they want to buy 3 monsters they have to swipe for each one, but they can buy multiple cheaper items. I would call them again. Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 You know if it really is the "bank" of the debit user that's behind this than you would think that it would be standard across the board. Looks like some systems charge it-some don't and some the $ amount can be adjusted. Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 Yeah I'm calling again this week. Seems like BS on our end. Maybe im missing something. Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 The hold period is up to the bank, how much the machines preauthorize is up to USAT. It has to be enough to make a purchase because the selection price can't exceed the authorized amount. Link to comment Share on other sites More sharing options...
jasonkw Posted October 1, 2017 Share Posted October 1, 2017 Simple. Cantaloupe gets an authorization after the selection is made. With Cantaloupe, you swipe, make your choice, and THEN it sends the authorization to the gateway. I believe Nayax works like this as well. USAT preauthorizes immediately right after the swipe, hence the hold period. Same way as how gas stations do it. - Jason Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 Thanks Jason. So the pre-auth amount matches the sale price when done the Cantelope way? Why would they not all work this way?!? I don't see an advantage to the gas station pump/USAT way. Link to comment Share on other sites More sharing options...
lacanteen Posted October 1, 2017 Share Posted October 1, 2017 The pre-auth can only be set by USAT. The "standard" pre-auth is $1.50, but allow purchase up to $5.00 or 3 vends which ever occurs first. You can call and change this to suit your needs, but it's a good basic set-up. Link to comment Share on other sites More sharing options...
AZVendor Posted October 1, 2017 Share Posted October 1, 2017 I didn't know USAT could change the pre-auth amount. I was always told that USAT would always pre-auth the highest vend price in the machine and that the true net charge wouldn't be reflected in the customer's account until the overnight settlement. Link to comment Share on other sites More sharing options...
Snickers Posted October 1, 2017 Share Posted October 1, 2017 2 hours ago, lacanteen said: The pre-auth can only be set by USAT. The "standard" pre-auth is $1.50, but allow purchase up to $5.00 or 3 vends which ever occurs first. You can call and change this to suit your needs, but it's a good basic set-up. This sounds like what we need. $1.50 instead of $6 would help a lot. Link to comment Share on other sites More sharing options...
Southeast Treats Posted October 1, 2017 Share Posted October 1, 2017 8 hours ago, jasonkw said: Cantaloupe gets an authorization after the selection is made. With Cantaloupe, you swipe, make your choice, and THEN it sends the authorization to the gateway. I believe Nayax works like this as well. That's what I said... it works if you have a strong, dependable signal. If your signal is weak the machine may time out before the transaction is complete, causing the customer to get charged without receiving product. The product will not dispense until the authorization completes. Link to comment Share on other sites More sharing options...
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